Wildscapes, Norfolk - Privacy Policy
Effective Date: 30th July 2024
Wildscapes, Norfolk (registered in England and Wales under registration number 15496387 ("we," "us," or "our") is committed to protecting the privacy of our users and their personal information. This Privacy Policy outlines the types of information we may collect, how we use and protect that information, and your choices regarding your personal data. Please read this Privacy Policy carefully to understand our practices.
By using the Wildscapes website, mobile application, or any other Wildscapes services (collectively, the "Services"), you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect various types of information, including:
Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you register for an account, make a reservation, or contact us.
Payment Information: If you make a reservation or purchase through our Services, we collect payment information, such as credit card details, to process your transactions.
Usage Information: We may collect information about how you use our Services, including your interactions with our website, mobile app, and communications. This may include IP addresses, device information, browser type, and pages viewed.
Location Information: With your consent, we may collect your precise location information to provide location-based services.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your user experience, personalize content, and analyze usage patterns. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving Services: To provide the services you request, enhance user experience, and improve our Services.
Communication: To communicate with you, send updates, respond to inquiries, and provide customer support.
Marketing: To send promotional materials and offers if you have opted in to receive them. You can unsubscribe at any time.
Analytics: To analyse usage patterns, research, and monitor and prevent fraud.
Legal Compliance: To comply with legal obligations and protect our rights, privacy, safety, and property.
3. Information Sharing
We may share your information with:
Service Providers: We may share your information with third-party service providers who help us operate, provide, and improve our Services.
Business Partners: We may share information with business partners who offer services or promotions with Wildscapes.
Legal Obligations: We may share your information when required by law, to respond to legal processes, or to protect our rights, privacy, safety, or property.
Aggregate or Anonymised Data: We may share aggregated or anonymised data that does not personally identify you for research, analysis, and marketing purposes.
4. Data Storage
Wildscapes, as a company based in the United Kingdom, is committed to adhering to the data protection laws and regulations applicable in the UK, including the General Data Protection Regulation (GDPR). Your data is stored in various locations, ensuring compliance with these regulations:
Secure Servers: Your personal information is stored on secure servers hosted by reputable third-party data hosting providers. These servers are equipped with industry-standard security measures to safeguard your data against unauthorised access, loss, or alteration.
Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and by applicable data protection laws. When we no longer require your data for these purposes or when you request its deletion, we will securely dispose of it.
International Data Transfers: If you are located outside of the United Kingdom, please be aware that your information may be transferred to and processed in the United Kingdom or other countries where Wildscapes operates. By using our Services, you consent to this transfer of information to these countries, which may have data protection laws different from those of your country of residence.
Data Encryption: We employ encryption techniques, such as Secure Socket Layer (SSL) technology, to protect data transmission between your device and our servers. This helps ensure that your data remains confidential during transit.
Despite our best efforts to secure your data, we must understand that no online or electronic storage method can guarantee absolute security. While we take reasonable steps to protect your information, we cannot warrant the security of any information you transmit.
If you have any concerns about the security of your data or if you wish to exercise your rights under data protection laws, please use the information provided in Section 9 ("Contact Us") of this Privacy Policy to contact us.
5. Security
We take reasonable steps to protect your personal information, but no data transmission or storage system can be guaranteed 100% secure. We cannot ensure or warrant the security of any information you provide.
6. Your Choices
You can update your personal information through your account settings. You can also opt out of marketing communications by following the instructions in our emails.
7. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, don't hesitate to get in touch with us at:
Wildscapes, Norfolk
Email: info@wildscapesnorfolk.co.uk
By using our Services, you agree to the terms of this Privacy Policy.